At a glance
First identify who manages your password: Studyo, Google, Microsoft or your school.
Resolve the problem
Check the email address and sign-in button. Select the same method used when the account was connected to the school.
For Google or Microsoft, try signing in to that provider directly. If it fails there too, use its recovery process or contact school IT.
For email-and-password sign-in, choose the forgotten-password option in Studyo and check the inbox and spam folder for that address.
If sign-in succeeds but the planner is empty, check the school year and school-code guidance.
If a school browser blocks the sign-in window or connection, ask IT to check its restrictions.
Do not send anyone your password, authentication codes or reset link. Avoid repeatedly creating accounts with alternative addresses.
If the problem continues, contact support with the exact error, sign-in method, device and approximate time. Parents should also verify the email used for their invitation.