At a glance
Check the recipient email, invitation status and signed-in parent identity. A parent code must be used in the parent invitation flow, not as a school code.
Find or retry the invitation
In the student's planner, open Share your planner and check the parent's address.
Ask the parent to search their inbox and spam folder for the Studyo invitation.
Open the invitation link and complete the confirmation. Sign in with the address that received the invitation.
If a different email must be used, follow the invitation's instructions for its parent code. Do not enter it in the school-code field.
If the address was wrong or the invitation is no longer usable, return to the student's sharing settings to send a new invitation.
A teacher profile cannot replace the student's invitation flow. For more than one child, each child must be linked.
If confirmation still fails, contact support with the student, school, invited address and error. Do not post the invitation link or code publicly. See the student invitation guide.