At a glance
A task reminder, the notification centre and a parent's weekly email are different channels. Check the channel that is missing.
For a task reminder
Open the task and confirm its reminder date and time. A reminder time already in the past will not test future delivery.
Check notification preferences in Studyo, when available.
Check the browser or device permission for Studyo. Also check Focus, Do Not Disturb and any school device restrictions.
Confirm the device's date, time and timezone, and test with a new reminder scheduled in the future.
Notification support varies by browser and device. Changing a task's due date is not a substitute for configuring a reminder.
For an in-app message, open the notification centre and check read items. For parent email, see weekly summaries.
If a new test reminder fails, contact support with the scheduled time, timezone, platform and permission state. Never rely on a notification as the only record of a deadline.