At a glance
A useful support request names the affected school, account, screen and time. Diagnostics help the team investigate without guessing.
Send a useful report
In Studyo, open the profile menu and the support option.
Use the diagnostic option if it is offered, and keep any reference shown.
Describe what you tried, what you expected and what happened. Include the exact error message.
Add the school year, account email, device, app or browser version and the approximate time with timezone.
For a task or timetable issue, include one task or class name and an affected date.
If Studyo cannot open, contact support through the help centre messenger. A screenshot can help, but crop unrelated names and private information.
Never include passwords, authentication codes, invitation links or API keys. For school data changes, the school administrator may need to confirm the correction.
Useful first checks: sign-in, missing tasks and loading or synchronization.