At a glance
A school-code prompt usually means Studyo has not found a school planner for the identity currently signed in. Check the identity before requesting a code.
Safe checks
Open the profile or account information and check the email address.
If it is not the school email you normally use, sign out and choose the correct Google, Microsoft or email account.
Open studyo.app rather than an old bookmarked planner.
If the identity is correct, ask the school whether your account is assigned to the current school year.
Use a school code only when the school has instructed you to join that way. Studyo support cannot substitute a guessed code for the school's enrolment process.
Parents: a child's invitation is the normal starting point. Its link or parent code is not a school code. Follow parent connection or invitation troubleshooting.
If the school confirms the account exists but no planner appears, send diagnostics.