At a glance
Compare one affected item at its source and in Studyo before reconnecting an integration or deleting duplicates.
Diagnose the issue
Confirm the school year, account and class in both systems.
Check that the source assignment is published and available to the connected account.
In Insights, review the connection or import status and the latest error.
Verify course and account associations, dates and any visibility settings.
After a permitted retry, compare the same item again and note whether the error changed.
Two similar tasks can come from different source assignments, a manual copy or an incorrect association. Keep the titles, dates and source references so the school or support can identify the cause.
Do not disconnect a working school-wide integration or delete many tasks as a routine first step. Expired authorization may require the connection owner to sign in again; source data problems require the school administrator.
Send the provider, affected class, one example, last successful update and exact error to support. Never include credentials.