At a glance
Associations tell Studyo which external course or account corresponds to an existing school record. Check identifiers as well as names.
Review associations
Open the relevant connection under External accounts in Insights.
Open its association or matching view.
Compare the external course, teacher and school-year information with the destination Studyo section.
Resolve unmatched items using the supported selection controls, if your role permits.
Save, synchronize and verify one assignment or account in the intended planner.
Similar course names are not proof of a match. A wrong association can place work in the wrong class or create apparent duplicates. Do not create another section just to bypass an unexplained unmatched record.
For school-managed account matching or unavailable controls, ask the school administrator or Studyo support to check the source identifiers. See synchronization errors.